Shipping FAQ

1. How Can I Trace My Order?

You can follow your order both during processing and after it has left our warehouse.

Processing: You can check the status in "My Orders" page in your Resjoy account.

Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order. Tracking information is also available in your Order Details.

Notes:

Orders under $30 using Super Saver Shipping will not have a tracking code, you can estimate delivery based on the delivery chart above.

2. How Do I Change My Delivery Address?

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service (or email to support@resjoy.net) Now!

3. Why didn't I Get A Tracking Code?

Standard shipping offers great low rate shipping however orders under $30 using standard shipping will not have a tracking code.

If you used one of our other shipping methods or your order is over $30 using standard shipping and have not received a tracking code, check your order status, it may have not been shipped yet. You will be emailed the tracking code when the order is made.

Any questions, please contact our Customer Service or email to support@resjoy.net

4. What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?

We will send out your order in 48 hours.

 

Methods

Delivery time

Tracking Web

Air mail and Air mail with tracking number:

10-30 working days

//www.17track.net/index_ens.html

EMS

6-10 working days

//www.ems.com/

DHL

3-8 working days

//www.dhl.com/

UPS

3-7 working days

//www.ups.com/

 

5. Is Shipping Fee Included in The Prices?


If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world.

For products without "free shipping", you need to use the online system to generate a shipping quote for your order. Please put the desired number of items in your shopping cart and then click to the checkout page, and then you can find shipping prices for different shipping services.

6. How Do I Cancel An Order?

Please contact us as soon as you realize you need to cancel. Contact Customer Service or email to support@resjoy.net.

You can find out you order status in "Order Details" page in your Resjoy account.

* For what you have already purchased. We have shipped the product, but you no longer need it, you need to pay 10% of the shipping and re-listing costs.

7.If need to pay the tariff, do you need to bear it by the customer?

We will bear all the customs duties of our customers.

 

We ship to the following destinations:
Afghanistan
Albania
Algeria
American Samoa
Andorra 
Angola 
Anguilla 
Antarctica
Antigua
Argentina
Armenia 
Aruba
Ascension
Australia 
Australian External Territories
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Barbuda
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia 
Bosnia & Herzegovina 
Botswana 
Brazil 
British Virgin Islands
Brunei Darussalam
Bulgaria
Burkina Faso 
Burundi
Cambodia
Cameroon
Canada
Cape Verde Islands
Cayman Islands
Central African Republic
Chad 
Chatham Island (New Zealand)
Chile 
China (PRC)
Christmas Island
Cocos-Keeling Islands
Colombia 
Comoros
Congo
Congo, Dem. Rep. of (former Zaire) 
Cook Islands
Costa Rica
Côte d'Ivoire (Ivory Coast)
Croatia
Cuba
Cuba (Guantanamo Bay)
Curaçao
Cyprus
Czech Republic
Denmark
Diego Garcia
Djibouti
Dominica
Dominican Republic 
East Timor
Easter Island
Ecuador 
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji Islands
Finland
France
French Antilles
French Guiana
French Polynesia
Gabonese Republic
Gambia
Georgia
Germany
Ghana 
Gibraltar 
Greece 
Greenland 
Grenada
Guadeloupe
Guam
Guantanamo Bay
Guatemala 
Guinea-Bissau 
Guinea
Guyana
Haiti 
Honduras
Hong Kong
Hungary 
Iceland
India
Indonesia
Inmarsat
Iran
Iraq
Ireland
Israel 
Italy 
Jamaica 
Japan 
Jordan
Kazakhstan
Kenya
Kiribati 
Korea (North)
Korea (South)
Kuwait 
Kyrgyz Republic
Laos
Latvia 
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania 
Luxembourg
Macao
Macedonia (Former Yugoslav Rep of.)
Madagascar
Malawi 
Malaysia
Maldives
Mali Republic
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte Island
Mexico
Micronesia, (Federal States of)
Midway Island
Moldova 
Monaco
Mongolia 
Montserrat 
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal 
Netherlands
Netherlands Antilles
Nevis
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
  • Norfolk Island
    Northern Marianas Islands 
    (Saipan, Rota, & Tinian)
    Norway 
    Oman
    Pakistan
    Palau
    Palestinian Settlements
    Panama
    Papua New Guinea
    Paraguay
    Peru
    Philippines
    Poland
    Portugal
    Puerto Rico
    Qatar
    Réunion Island
    Romania
    Russia
    Rwandese Republic
    St. Helena
    St. Kitts/Nevis
    St. Lucia
    St. Pierre & Miquelon
    St. Vincent & Grenadines
    San Marino
    São Tomé and Principe
    Saudi Arabia
    Senegal 
    Serbia and Montenegro
    Seychelles Republic
    Sierra Leone
    Singapore
    Slovak Republic
    Slovenia 
    Solomon Islands
    Somali Democratic Republic
    South Africa
    Spain
    Sri Lanka
    Sudan
    Suriname 
    Swaziland
    Sweden
    Switzerland
    Syria
    Taiwan
    Tajikistan
    Tanzania
    Thailand
    Thuraya (Mobile Satellite service)
    Togolese Republic
    Tokelau
    Tonga Islands
    Trinidad & Tobago
    Tunisia
    Turkey
    Turkmenistan 
    Turks and Caicos Islands
    Tuvalu
    Uganda
    Ukraine
    United Arab Emirates
    United Kingdom
    United States of America
    US Virgin Islands
    Universal Personal Telecommunications (UPT)
    Uruguay
    Uzbekistan
    Vanuatu
    Vatican City
    Venezuela
    Vietnam
    Wake Island
    Wallis and Futuna Islands
    Western Samoa
    Yemen
    Zambia 
    Zanzibar
    Zimbabwe